Wise AI Builds AI Customer Center at Gachon University Gil Medical Center: "Daily AI Consultation Volume Reaches 1,300"

Wise AI, a company specializing in artificial intelligence (AI) platforms, announced on the 6th that it has successfully completed the establishment of an AI Customer Center (AICC) at Gachon University Gil Medical Center and has officially started its operation. During the pilot operation period, Wise AI's AI Customer Center handled an average of 1,300 consultations per day, proving its excellent effectiveness even in a tertiary general hospital with a large number of users.

In June, Gachon University Gil Medical Center signed a contract with Wise AI to introduce an AI Customer Center to enhance customer convenience and improve internal work environments. With this establishment, Gachon University Gil Medical Center has introduced a process that uses AI to quickly handle inquiries via phone and mobile 24 hours a day.

Additionally, with the integration of ChatGPT, an advanced system including an ‘AI Consultant’ that actively and promptly provides answers not only to reservation and medical inquiries but also to general questions, as well as a ‘Visual Reservation’ feature, has been applied.

During the approximately one-month pilot operation period, Wise AI's AI Customer Center showed a response success rate exceeding 90%. Since the average daily call volume at tertiary general hospitals reaches thousands, the company explained that Wise AI's AI Customer Center had a significant effect in reducing customer consultation waiting times and improving consultation success rates.

To maximize the utilization of the AI Customer Center, Wise AI plans to officially introduce the recently patented and more powerful ‘AI Outbound Call’ function at Gachon University Gil Medical Center within this year. Once applied, AI is expected to handle callback tasks for more than 300 daily no-show reservation cases, which were previously managed by human consultants.

Song Hyung-seok, CEO of Wise AI, said, “It is very meaningful to work together with Gachon University Gil Medical Center, which contributes to the development of community healthcare as a tertiary general hospital,” and added, “We have made great efforts to open the AI Customer Center and will continue to strive to provide meaningful support to our partners through continuous service advancement.”

He continued, “Building on this case, we will do our best to have Wise AI’s AI Customer Center introduced to more hospitals and clinics,” and added, “Through this, we will not only expand the company’s sales but also take the lead in improving the domestic medical environment.”

This content was produced with the assistance of AI translation services.