Gurye-gun 'Kind Communication, Empathy Skills' Employee Capacity Training

Public Officials' Kindness Mindset, Customer-Impressing Service, etc.

On the 13th, Gurye-gun, Jeollanam-do announced that it conducted employee capacity-building training under the theme of ‘Kindness Communication & Empathy Skills’ at the Seomjin Art Hall.

Gurye-gun organized this training to provide customer-impressing civil complaint services by fostering a kindness mindset among public officials.

[Photo by Gurye-gun]

The training was led by Kim Chun-ae, director of the Korea Service Education Institute.

Director Kim Chun-ae said, “Greeting is the first button that opens the door of the heart and the easiest way to show kindness through actions.” She also emphasized, “To improve kind service, a positive mindset and repetitive emotional communication practice are necessary.”

Furthermore, Director Kim provided in-depth training on civil complaint phone response techniques, face-to-face response methods, and ways to handle malicious complaints so that public officials can actively respond to the increasingly diverse and complex demands of civil petitioners.

Gurye County Governor Kim Soon-ho said, “As the expectations of the residents for public officials have increased, we will do our best to raise the level of administrative services and the capabilities of employees through continuous kindness training.”

Gurye = Asia Economy Honam Reporting Headquarters Reporter Yuk Mi-seok hss79@asiae.co.kr

This content was produced with the assistance of AI translation services.