Hyosung ITX Launches Self-Developed Call Integration Solution 'Extreme Connect'

Hyosung's IT affiliate, Hyosung ITX, launched the integrated solution for call centers called ‘xtrmConnect’ developed with its own technology on the 8th, targeting the market.

xtrmConnect provides essential technologies for call center operations such as switching functions, computer-based communication integration systems, automatic response systems, and recording functions all on a single platform.

The newly introduced xtrmConnect significantly reduces the possibility of failures that occurred during the integration process of communication equipment and systems in existing call center system operations, enhancing operational stability. It also reduces the time and cost required to build call center systems. Since the entire system was developed in-house by Hyosung ITX, it is effective for maintenance and supports integrated monitoring and statistical data analysis.

Moreover, xtrmConnect can be offered as a cloud-based service, making it applicable even in remote work environments. It can also be expanded into clusters according to customer demands.

Nam Kyung-hwan, CEO of Hyosung ITX, stated, "The business environment is rapidly changing due to the acceleration of DX (digital transformation). Based on over 20 years of accumulated IT technology and know-how, we will establish ourselves as a leading DX company providing optimal solutions to customers."

Meanwhile, Hyosung ITX launched the intelligent call center solution brand ‘xtrmSolution’ in 2018 based on big data and AI technology, followed by the release of ‘xtrm VOC,’ which automatically recognizes voice and converts it to text, and ‘HiBot,’ a voice bot-based solution. In 2020, they also introduced ‘RingCloud,’ which provides call center infrastructure and solutions in a metaverse environment.

This content was produced with the assistance of AI translation services.