KT Enhances Integrated Management Function for 'RangTalk' Parent Complaints

KT announced on the 5th that it will provide the ‘Integrated Parent Complaint Management’ feature in the ‘RangTalk’ application (app), a safe communication service between teachers, students, and parents, during the second semester of this year.

RangTalk is a subscription-based service available to educational institutions such as education offices, schools, and kindergartens that have KT landline phones installed. It allows users to utilize functions such as complaint management and call recording without building a separate dedicated system. Actual users, including teachers, parents, and students, can use it regardless of their telecommunications provider.

The ‘Integrated Parent Complaint Management’ feature is being added based on the opinions of public education teachers communicating through RangTalk and numerous suggestions. It enhances convenience by allowing multiple parents’ opinions and complaints sent via RangTalk to be managed and checked all at once. Previously, teachers had to check complaints received through RangTalk individually, making management difficult.

Additionally, to help teachers respond effectively to complaints, a function has been added to the RangTalk app’s My Page that allows teachers to save necessary complaints separately and create them in PDF file format for easy external sharing. Responding to teachers’ requests for an expansion of the existing RangTalk call recording feature, KT has added a function that converts recorded call files with parents or students into text messages.

To strengthen RangTalk’s communication features, KT is conducting a survey and collecting user feedback on the new communication functions from teachers, the main users in public education, through the ‘School RangTalk’ app until the 17th. Through this survey, teachers can learn about the newly added complaint management feature for the second semester by solving quizzes prepared within RangTalk, provide ideas for additional necessary functions, and share their opinions. They can also evaluate RangTalk’s main features and service quality. KT plans to actively reflect the opinions, suggestions, and evaluations gathered from teachers through this survey in future enhancements of RangTalk’s functions.

Min Hyebyeong, Senior Vice President and Head of KT Enterprise Service DX Division, said, “KT will strive to make RangTalk widely used as a communication tool in public education” and added, “We will actively collect various opinions to contribute to solving social issues occurring in public education.”

This content was produced with the assistance of AI translation services.