Yongin City Selects 7 Outstanding Cases of Proactive Administration

Giheung-gu's 'Saenghwal Haengjeong Talk' Ranked 1st
Cheoin-gu's 'Introduction of Variable Lanes' is 2nd

Yongin City in Gyeonggi Province has selected seven exemplary cases of proactive administration, including a civil complaint processing application and the introduction of variable lanes.

On the 23rd, Yongin City announced that it had selected seven administrative services that resolved citizen inconveniences with innovative ideas and expertise as 'Exemplary Cases of Proactive Administration' for the second half of this year. Since 2020, the city has been selecting exemplary cases of proactive administration twice a year through self-evaluation.

Members of the Yongin City Proactive Administration Committee are evaluating outstanding cases of proactive administration for the second half of this year.
[Photo by Yongin City]

As a result of the final review, ‘Saenghwal Haengjeong Talk’ from Giheung-gu took first place. Saenghwal Haengjeong Talk is an app that Giheung-gu has been using since August last year to quickly handle civil complaints related to maintenance of facilities closely connected to citizens' daily lives, such as manhole repairs and traffic sign replacements, through an online messenger. Since the introduction of Saenghwal Haengjeong Talk, the district received 1,024 complaints over the past year and processed 951 of them. The processing time also showed that more than 20% were handled on the same day, and half of the complaints were resolved within three days.

Next, ‘Introduction of Variable Lanes from Yongin University Entrance Intersection to Yongin University Section’ in Cheoin-gu was selected as second place. Considering the characteristics of the section where severe congestion occurs in specific directions during peak hours, the district applied variable lanes that can be flexibly used. After the introduction of variable lanes, the number of vehicles moving toward Yongin University during the morning commute increased from 1,200 to 1,420 per hour, significantly improving traffic flow.

In addition, the city added that other exemplary cases included the ‘Yongin City Point Service’ which converts expiring credit card points into local currency, the ‘Agreement for the Construction of the Underpass on Local Road No. 315’ which had remained unresolved for 16 years, and the ‘Provision of Alternative Access for Private Rental Housing in Samga 2 District’.

The city plans to select the officials responsible for these exemplary cases as outstanding proactive public servants and provide benefits such as the highest grade of performance bonuses and reward leave. Mayor Lee Sang-il of Yongin said, “We will continue to carry out proactive administration in various fields that citizens can feel directly, and do our best to improve the quality of life for the 1.1 million citizens of Yongin.”

This content was produced with the assistance of AI translation services.