Cheongsong Residents Can't Live Without '8282 Civil Complaint Service'!

Cheongsong-gun, Gyeongbuk Province, has started a door-to-door promotional campaign and on-site registration targeting visitors to the eup and myeon offices and senior citizen center members since the 8th, to enable more residents to benefit from the ‘8282 Civil Complaint Service’.

Cheongsong-gun Can't Live Without '8282 Civil Complaint Handling'.

The ‘8282 Civil Complaint Service’ is a life-oriented service where the administration directly resolves household inconveniences (such as lighting, electrical outlets, faucets, and window screens). Cheongsong-gun launched this project this year and has handled 4,549 complaints from 1,655 households over approximately seven months.

All households registered in Cheongsong-gun can use this service up to four times a year. Vulnerable households (including those aged 65 or older living alone or as couples, basic livelihood security recipients, near-poverty groups, and severely disabled persons) receive material support up to 50,000 KRW per visit, while other general households must prepare materials themselves before using the service.

In particular, the 8282 Civil Complaint Mobile Team has received praise for resolving cases such as an elderly couple living by candlelight for weeks due to a broken light and a mother living alone who had to fetch water from a distant neighbor’s house because of a broken faucet. The team is also highly regarded for bringing smiles to local seniors by visiting every alley in the area.

One member of the mobile team said, “I feel proud every time I hear compliments like ‘Thank you, this system is well made’ or ‘I don’t know how we lived before the 8282 Civil Complaint Service’ at the site. Although working outdoors in hot weather is challenging, I do my best thinking that I am solving my family’s inconveniences.”

Accordingly, the county is conducting door-to-door promotional visits and on-site registrations targeting visitors to eup and myeon offices and senior citizen center members to enable more residents to use and benefit from the 8282 Civil Complaint Service.

County Governor Yoon Kyung-hee stated, “We will continue to strive tirelessly for the convenience and happiness of our residents,” adding, “We will do our best in operating the service while improving it by reflecting residents’ opinions.”

This content was produced with the assistance of AI translation services.