Improvement in Civil Complaint Response Notification Method... Checkable via Mobile Mailbox App

Official written responses from the National Ombudsman can now be received as electronic documents through the Post Office Mobile Mailbox application (app).

Anti-Corruption and Civil Rights Commission. / Photo by Hyunmin Kim kimhyun81@

The Anti-Corruption and Civil Rights Commission (ACRC) announced on the 1st that it will improve the notification method for written responses from the National Ombudsman by utilizing the Post Office electronic document service provided by the Korea Post under the Ministry of Science and ICT.

The Post Office electronic document service expands and improves the existing postal notification method used by the National Ombudsman by converting paper mail, which was delivered to mailboxes by postal workers, into electronic documents that can be conveniently received via the Mobile Mailbox app. As a result, the delivery time for responses, which previously took 3 to 4 days, will be shortened by one day, and it is expected that the sending costs for institutions will be reduced by approximately 1 billion KRW annually.

There are 26 institutions, including the ACRC, the Ministry of the Interior and Safety, and the Ministry of Land, Infrastructure and Transport, that provide written responses as electronic documents. To receive responses electronically, users must install and register on the Mobile Mailbox app and verify their identity via mobile phone or other means on the National Ombudsman platform.

Geun-sang Kwon, Director of the Policy Bureau for Rights Improvement at the ACRC, stated, "We expect the demand for electronic document dispatch to increase further, and through expanding the use of electronic documents among institutions, we will make the civil complaint handling process more efficient."

This content was produced with the assistance of AI translation services.