Yeosu City Enables 24-Hour Intelligent Chatbot and Civil Complaint Consultation

Published 29 Jun.2023 14:55(KST)

9 Areas Including Administrative Civil Complaints, Welfare, and Health

Yeosu City in Jeollanam-do announced on the 29th that civil complaint consultations will be available 24 hours a day starting July 3.

Yeosu City (Mayor Jeong Gi-myeong) will launch the "Intelligent Civil Complaint Chatbot Service," a pledge project of the 8th local government, on the city’s website and SNS from the 3rd of next month.

[Photo by Yeosu City]

The "chatbot" is a messenger-type service where users input questions as if chatting in a messenger, and artificial intelligence (AI) provides appropriate answers.

The service to be provided covers nine areas: administrative civil complaints, vehicle traffic, welfare, health, industry and economy, tourism, culture and sports, education, and environment, green spaces, and safety.

Until now, civil complaints outside business hours were handled through the duty room or during the next business day, but with the Yeosu Chatbot service, customized information and civil complaint consultation services will be available anytime and anywhere 24 hours a day.

Additionally, since complaints can be resolved without phone calls to staff, it actively addresses the call phobia phenomenon, where people prefer to communicate via text, messenger, or email.

A city official said, “We will efficiently meet administrative demands through intelligent consultations without spatial and temporal constraints, enhance citizen satisfaction through customized administrative service windows responding to the development of information and communication technology, and implement a trusted city administration.”