Kiturami Boiler KakaoTalk Channel Reaches 350,000 Subscribers Five Years After Launch

Handling 30% of Total Customer Service A/S Requests

Kiturami (CEO Choi Jae-beom) announced on the 21st that the number of subscribers to its mobile after-sales service (A/S) system, the 'Kiturami Boiler KakaoTalk Channel,' has surpassed 350,000. Introduced in 2018, the AI chatbot-based Kiturami Boiler KakaoTalk Channel allows users to apply for and use various services without waiting time.

Kiturami explained that the A/S requests through the KakaoTalk channel account for 30% of the total customer center requests, contributing to customer convenience and improving the work efficiency of consultation staff.

The 'Apply for A/S' menu enables users to apply for services in real time by entering simple information such as the visit address and request type guided by the AI chatbot. After completing the application, users can easily check the request details and information about the assigned A/S technician.

Additionally, through the 'Self-Diagnosis Manual' menu, users can identify and address the causes of malfunctions for products such as boilers, indoor temperature controllers, and water heaters before applying for A/S. To use the Kiturami Boiler KakaoTalk Channel, enter 'Kiturami Boiler' in the KakaoTalk search bar, add the channel, and then select 'Chatbot Chat.'

A Kiturami Boiler representative stated, "Through the 24-hour operating Kiturami Boiler KakaoTalk Channel, we provide faster, customized services to customers even during periods of high boiler-related inquiries," adding, "We will continue to reflect user experiences and improvements to maintain high-quality service innovation."

This content was produced with the assistance of AI translation services.