KakaoTalk Civil Complaint Window 'Ilsacheolli Suncheon' Popularity

Published 28 Feb.2023 16:49(KST)

Inquiries and Benchmarking of Other Local Government Systems Continue

Suncheon City, Jeollanam-do (Mayor Noh Gwan-gyu) announced that ‘Ilsacheonri Suncheon,’ a system that receives and processes civil complaints through KakaoTalk Channel, a smartphone communication app used by the majority of South Koreans, has been receiving great responses from citizens due to its prompt handling of tasks since its launch.

Anyone can use this system by searching for ‘Ilsacheonri Suncheon’ on the KakaoTalk Channel and adding it as a friend. When citizens report issues such as road damage or streetlight malfunctions related to daily safety and inconveniences through one-on-one chats with administrators, the information is forwarded to the relevant department, and users can receive real-time updates on the processing plans and results.

[Image provided by Suncheon-si]

Simple complaints or inquiries are answered immediately, while complaints requiring more time are guided through the progress, and completion photos are attached to notify the complainants of the results, thereby increasing satisfaction.

Currently, there are 2,703 subscribers, and in the past two months this year, a total of 270 complaints have been handled, including reports of illegal advertisements, water and sewage issues, park facility repairs, road and traffic complaints, and other daily inconvenience reports. The city aims to reach 5,000 subscribers by the end of the year.

As promotional posts in local online cafes and word of mouth spread, the scope of inquiries to Ilsacheonri Suncheon is expanding to various fields such as welfare policies, tourism, and the 2023 Suncheonman International Garden Expo opening on April 1. The city is focusing on promotion to further inform citizens about the system.

In fact, many complainants have expressed their gratitude with messages such as “The reported complaints were resolved swiftly as promised, and I am truly thankful,” or “It is very convenient to resolve my questions through KakaoTalk without making a phone call.” The managing departments also feel proud as they work.

Mayor Noh Gwan-gyu of Suncheon said, “From the citizens’ perspective, it can be difficult to find the department and phone number to handle complaints. In this smart era, sharing the complaint submission and resolution process with just one click on a smartphone, which anyone can easily access, will be a stepping stone to creating a citizen-centered city that leaps forward as a first-class Suncheon.”

Suncheon City plans to continue posting promotional activities and city news regularly to promptly resolve citizens’ inquiries and further activate ‘Ilsacheonri Suncheon’ in the future.