‘Kind’ Ulsan Library ... This Year’s Ulsan Administrative Service Customer Satisfaction Survey Top Performer

Ulsan Library.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] This year, Ulsan Library was selected as the best department in the Ulsan City administrative service customer satisfaction survey.

The survey was conducted from June to November using an external research agency and included three items: telephone civil complaint response kindness (1,000 people), visit civil complaint response kindness (68 departments), and satisfaction of customers who completed civil complaint processing (300 complainants).

Ulsan Library scored 92.6 points in overall customer satisfaction (telephone civil complaint response kindness 94.2 points, visit response kindness 91.1 points, civil complaint processing customer satisfaction 92.5 points).

Most employees were found to listen attentively to complainants and use polite language with a soft and friendly tone.

Ulsan City selected Ulsan Library as the best department, and the Fire Administration Division, Autonomous Administration Division, and Future New Industry Division as excellent departments, awarding them with Onnuri gift certificates.

Additionally, 67 outstanding individuals were selected and awarded 50,000 won each in Ulsan Pay as prize money to revitalize the local economy.

An official from Ulsan City stated, “We plan to conduct employee kindness training for areas needing improvement and encourage raising citizens’ administrative service mindset by awarding prizes to excellent departments and employees.”

This content was produced with the assistance of AI translation services.