Korea Consumer Agency: "Last Month, Sharp Increase in Consultations on Cosmetics, Jumpers... Related to StyleV Damage"

[Asia Economy Reporter Jeon Jinyoung] Consumer complaints related to delivery delays from the online shopping mall 'StyleV' continued last month, leading to a sharp increase in related consultations.

On the 24th, the Korea Consumer Agency and the Korea Consumer Organization Council announced that an analysis of 47,302 consultations received by the 1372 Consumer Counseling Center last month showed an increase in consumer complaints related to cosmetics. Compared to the previous month, consultations related to cosmetic sets increased by 211.6%, and consultations related to various general cosmetics increased by 127.4%.

Consultations regarding cosmetic sets and various general cosmetics surged due to delivery delays and refund non-fulfillment, while cases requesting refunds for 'jumpers and jackets' were frequent due to delivery delays and business operator contact loss.

The year-on-year increase rate of consultations was also highest in the order of bags related to StyleV (15,188.9%), cosmetic sets (500.0%), and various food products (362.2%).

Following the continuous consumer damages related to StyleV last month, the Consumer Agency issued a damage advisory and has been cooperating with the relevant local governments to provide relief for the damages.

Additionally, earlier this month, a damage advisory was also issued for another shopping mall 'Osissa', which has the same representative and business location as StyleV.

This content was produced with the assistance of AI translation services.