[Photo] Incheon International Airport Corporation Achieves World's First Customer Experience Certification Highest Level 5 Steps

On the 14th (local time), at the '4th Customer Experience Global Summit' held in Krakow, Poland, hosted by the Airports Council International (ACI), Incheon International Airport Corporation became the world's first to receive the Level 5 Customer Experience Certification. After the award ceremony, President Kim Kyung-wook (left) took a commemorative photo holding the certificate with Luis Felipe de Oliveira, Secretary General of the Airports Council International. The Customer Experience Certification program was introduced by ACI in April 2019 to evaluate airports worldwide on customer experience management systems and service innovation activities across eight areas including customer understanding, strategy, and airport culture. Incheon Airport obtained Level 4 certification last year and this year became the first in the world to achieve Level 5 certification. /Airport Photo Journalists Group

This content was produced with the assistance of AI translation services.