Samsung Electronics to Provide Free Repairs for 100,000 Drum Washing Machines with Glass Door Breakage

Consultation with Consumer Agency and KATS... "Possibility of Glass Detachment Due to Foreign Substances"

[Provided by Korea Consumer Agency]

[Asia Economy Reporter Han Yeju] Samsung Electronics has recently started free repairs for washing machine glass door breakage incidents that have occurred consecutively.

The Korea Consumer Agency and the National Institute of Technology and Standards (NITS) announced on the 22nd that Samsung Electronics has decided to carry out voluntary free repair measures for about 100,000 drum washing machines until November 30.

Samsung Electronics had previously announced this free repair plan through its official website on the 18th.

The free repair target models are a total of 106,173 units of ▲WF24A95** ▲WF24B96** ▲WF25B96** manufactured from September 2021 to May 2022. If consumers apply for repairs through the Samsung Electronics call center, an engineer will visit directly and replace the door of the corresponding model free of charge. Additionally, engineers visiting for other product issues will also conduct free inspections of the washing machine and perform additional checks.

Since last month, posts have been continuously uploaded on the internet and SNS regarding some Samsung Electronics drum washing machine products, reporting that the glass door broke during the process of closing the door or while the washing machine was operating.

Samsung Electronics stated that as a result of its own investigation, it confirmed the possibility that glass could detach due to foreign substances during the process of attaching the door cover and glass in the production of some models.

The Consumer Agency and NITS said, "The government plans to regularly inspect and manage the progress of the business operator's free repair measures," and urged, "Consumers who own the relevant products should promptly receive free repair services."

Meanwhile, detailed information about the target products and replacement methods can be found through ▲Consumer24 ▲Korea Consumer Agency website ▲Consumer Hazard Monitoring System ▲Product Safety Information Center.

This content was produced with the assistance of AI translation services.