Park Gang-su, Mayor of Mapo District, Communicates with Residents via Text Messages 365 Days a Year

[Seoul District News] Park Gang-su, Mayor of Mapo-gu, Available for Complaints, Suggestions, and Inconvenience Reports via Text-Only Mobile Phone Number (010-5088-0365)

[Asia Economy Reporter Jong-il Park] “What if a civil complaint could be resolved with just one text message, without signing up on a website or downloading an app?”

Mapo-gu (Mayor Kang-su Park) has announced the phone number for the ‘365 Resident Communication Phone,’ where the district mayor personally responds to residents’ concerns via text message.

Kang-su Park, who pledged to provide administration that serves the residents, said, “I thought about how to listen to residents’ difficulties easily and quickly, which led to the idea of accepting complaints via text messages. By communicating with residents, we can understand what is needed in daily life, which will greatly help in managing district affairs, so I hope residents feel free to send messages.”

The ‘365 Resident Communication Phone,’ operating from August 1, can be used by sending texts reporting grievances, suggestions, or inconveniences to the dedicated mobile phone number.

Complaints raised will receive a response within three days at the latest, and issues requiring long-term review will be managed separately with progress updates provided.

This service is expected not only to facilitate convenient complaint submissions but also to improve accessibility for elderly people unfamiliar with smartphones and for disabled individuals who find it difficult to visit the district office.

The district is preparing to establish and operate regional and complaint-specific cooperation committees, including experts and public officials in each field, to effectively respond to increasingly complex and multifaceted complaints.

This content was produced with the assistance of AI translation services.