Riders Accuse Baemin of Fraud... '1,000-2,000 Won Loss Per Order'

Rider Union Analyzes 100 Deliveries
"Only Call Efficiency Dispatch Considered Over Accurate Delivery Distance Measurement"
Woowa Brothers Explains "Existing General Navigation Unsuitable"

[Image source=Yonhap News]

The delivery workers' labor union, Rider Union, held a press conference on the 14th and announced, "We are filing a complaint with the Mapo Police Station in Seoul against Woowa Brothers, the operator of the delivery order app Baedal Minjok (Baemin), on charges of fraud."

Rider Union presented the results of their direct analysis of 100 delivery cases on the same day. They claimed, "The estimated travel distance value in the Baemin application (app) does not properly consider actual traffic information such as motorcycle U-turns, one-way streets, and the possibility of left turns." They explained that the OSRM program used by Baemin relies on user-inputted data, making it highly likely that incomplete information, such as whether left turns are allowed at intersections when riding a motorcycle, has been entered.

They stated, "Baemin uses the program to efficiently assign calls rather than to measure accurate delivery distances," adding, "If delivery fees are calculated based on this, riders inevitably suffer losses. When complying with traffic laws and making long-distance deliveries by motorcycle, situations may arise where riders lose 1,000 to 2,000 won per basic delivery fee."

Jaehoon Bae, Secretary General of the Rider Union Seoul Branch, said, "In April, a civic group filed a complaint claiming that Baemin falsely advertised that the entire delivery fee per order was passed on to riders but was embezzling a significant amount, constituting fraud," and added, "We plan to prepare and submit a similar complaint."

A representative of Woowa Brothers stated, "Existing general navigation systems that guide routes reflecting traffic information have inconsistent route and distance calculations, making them unsuitable as standards for calculating delivery fees," and added, "We will continue to conduct advanced work on the system, including reviewing sections where route settings differ from actual road information."

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