Solve Your Policy Mortgage Questions with ‘HF Talk’... Real-Time Document Submission, Loan Progress Inquiry and Modification Available

Example of using the ‘HF Talk’ service.

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Du-yeol] Korea Housing Finance Corporation (HF) has expanded ‘HF Talk’ to enhance convenience for customers who wish to use policy mortgages.

Customers intending to use policy mortgages can now use the ‘HF Talk’ service to conveniently access housing finance services in real time, including ▲simple submission of review documents ▲loan progress inquiry and application information modification ▲24-hour chatbot consultation.

‘HF Talk’ can be used by adding the ‘Korea Housing Finance Corporation’ channel on KakaoTalk, and even customers who have not yet applied for policy mortgages can receive real-time interactive consultation via chatbot at any time.

Customers who have applied for policy mortgages can complete the submission of review documents by uploading photos of the required documents through ‘HF Talk’ without going through the website or mobile app.

Loan progress status and application information can also be checked in real time, and customers can directly change ▲loan amount ▲maturity ▲repayment method ▲scheduled loan date, which will be immediately reflected in the review process.

Questions related to policy mortgages, such as income verification methods and various preferential interest rate conditions, can be checked in real time through the chatbot consultation service.

Customers can easily and quickly access desired information even outside business hours without the hassle of contacting call centers or checking questions and answers on the website.

President Choi Jun-woo said, “We expect HF Talk to greatly contribute to improving financial consumers’ accessibility to policy mortgages, which are non-face-to-face housing mortgage loans,” and added, “The corporation will continue to strive for institutional improvements to enhance convenience for customers using policy mortgages.”

This content was produced with the assistance of AI translation services.