Woori Bank Holds 'Fan Reporter' Launch Ceremony... "We Will Improve Customer-Centered Policies"

On the 31st, Lee Won-duk, President of Woori Bank (third from the left in the front row), is taking a commemorative photo after the inauguration ceremony of the 3rd Woori Fan Reporters at the Woori Bank headquarters in Jung-gu, Seoul. Photo by Woori Bank

[Asia Economy Reporter Song Seung-seop] Woori Bank announced on the 1st that it held the launch ceremony for the 3rd term of the customer panel system "Woori Fan Reporter" at its headquarters in Jung-gu, Seoul, to lead a customer-centric management culture.

"Woori Fan Reporter" started in 2020 to strengthen communication with customers and is now in its third term this year. Applicants were recruited in April, and after document screening and individual interviews, a final group of 10 people was selected.

To gather opinions from different generations, members were selected from various age groups ranging from their 20s to their 60s. They will carry out various tasks throughout the year, including ▲resolving inconveniences faced by financial consumers ▲generating ideas to prevent financial consumer damage ▲improving financial products and services.

Especially this year, SNS (social networking service) panelists were selected to actively promote Woori Bank’s products, services, and financial consumer protection systems by sharing easy-to-understand financial tips for consumers.

President Lee Won-duk said, “We will actively support the activities of the panel members and do our best to improve customer-centric systems by immediately reflecting the opinions they feel on the ground into our work.”

This content was produced with the assistance of AI translation services.