Gwangju Nam-gu, Positive Response to 'One Question One Answer Education' for Elderly Long-term Care Institutions

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] “Among the institutional evaluation items, employee training is conducted as group training, but the timing of the application guidelines due to COVID-19 has not been organized. Shouldn't meetings and training with fewer than 4 people per time slot, rather than 50% group attendance at the same time, also be recognized?”

“Day and night care center vehicles are for the mobility-impaired. They are used by elderly people who have difficulty moving and rely on wheelchairs and canes, but they cannot be registered as disabled vehicles. When traveling long distances, if they park temporarily in disabled parking spaces, they often receive fines, so I think improvement is needed.”

Nam-gu, Gwangju, is receiving positive responses as it regularly conducts ‘1 Question 1 Answer Training’ for the first time among autonomous districts in the Gwangju area, together with the National Health Insurance Service, to resolve field difficulties of elderly long-term care institutions.

According to Nam-gu on the 16th, the 1 Question 1 Answer Training is intended to support the smooth operation of elderly long-term care institutions and has been held once a month since March.

It targets 134 elderly long-term care institutions in the district, and facility workers actively exchange feedback with the district office and the National Health Insurance Service through the 1 Question 1 Answer practical training held at the district office, using it as a main channel to resolve field suggestions and difficulties.

In particular, the 1 Question 1 Answer Training plays a significant role in preventing fraudulent claims for care benefits through accurate understanding of related laws and regulations. Newly established long-term care institutions also face difficulties in institutional evaluation tasks due to lack of understanding of the system and inexperience, and this training greatly helps solve such problems.

The active feedback from the district office and the National Health Insurance Service also empowers workers at elderly long-term care institutions.

Nam-gu and the National Health Insurance Service receive preliminary questions through association officials of care institutions in the district before each monthly training and provide customized solutions to each question as a method of conducting the 1 Question 1 Answer Training.

By reducing the gap between field workers and institutions and through association officials who monitor the monthly regular training, the training content is quickly disseminated to elderly long-term care institutions in the district, thereby improving work efficiency.

A Nam-gu official said, “Through practical training, we will resolve the difficulties of care institutions and operate related training solidly to prevent side effects such as fraudulent claims arising from lack of understanding of the system, so that administrative sanctions do not occur.”

This content was produced with the assistance of AI translation services.