Incheon Airport Introduces 'Mobile Queue Ticketing Service' at Duty-Free Pickup Area

[Asia Economy Reporter Yoo Hyun-seok] Starting from the 3rd, passengers picking up Shilla Duty Free products at the Incheon Airport duty-free pickup area will be able to check the number of people waiting and issue mobile waiting tickets, so they will no longer need to stand in line.

Incheon International Airport Corporation announced on the 2nd that it will launch the ‘Incheon Airport Duty-Free Pickup Mobile Queue Ticketing Service.’ The mobile queue ticketing service is a non-face-to-face passenger convenience service that provides ▲issuance of waiting number tickets at the duty-free pickup area ▲real-time information on the number of people waiting for duty-free pickup. It is available through the Shilla Duty Free mobile app.

The service operates by utilizing ‘beacons,’ Bluetooth location information devices installed throughout Incheon Airport. When a passenger scheduled to pick up duty-free products approaches a specific beacon, a notification signal is sent to their smartphone mobile app.

The corporation expects that with the introduction of this service, congestion and long waiting times at the duty-free pickup area will be alleviated, greatly enhancing passenger convenience at the time of full aviation demand recovery in the post-COVID-19 era.

Additionally, reflecting the untact trends such as non-face-to-face and contactless services, which have become more preferred due to COVID-19, the airport will provide differentiated passenger services by utilizing 3,668 beacons already installed without additional infrastructure construction. This is part of a proactive plan to respond to the recovery of aviation demand.

Based on the results of the service operation, the plan is to expand the service scope through close consultations with other duty-free shops located in Incheon Airport, such as Shinsegae and Lotte.

Jeon Hyung-wook, Head of Infrastructure at Incheon International Airport Corporation, said, “With the introduction of this new non-face-to-face service, congestion at the duty-free pickup area will be eased and long waiting times will be resolved, greatly improving passenger convenience. Going forward, the corporation will continue to strengthen airport competitiveness in preparation for the post-COVID-19 era by introducing various passenger convenience services through ongoing communication with airlines, duty-free shops, government agencies, and other aviation industry stakeholders.”

This content was produced with the assistance of AI translation services.