Human Rights Commission Announces Survey and Forum on 'Human Rights Conditions of Call Center Workers'

National Human Rights Commission building. Photo by Human Rights Commission

[Asia Economy Reporter Seongpil Cho] The National Human Rights Commission announced on the 30th that it will hold a presentation of the results and a policy forum on the "Survey on the Human Rights Situation of Call Center Workers" jointly with the Korea Non-regular Labor Center, a non-profit organization, at the Human Rights Education Center of the Commission on Human Rights on the 1st of next month.

As a result of a survey on the human rights situation of call center workers commissioned by the Human Rights Commission to the Korea Non-regular Labor Center last year, it was found that call center counselors are still trapped in poor working conditions such as low wages and difficulties in using rest areas. It was also found that they experienced emotional labor at least once a week, and two-thirds of respondents were diagnosed with work-related illnesses. Furthermore, nearly half of the call center counselors surveyed had thought about extreme choices.

This forum will focus on presentations and discussions about the poor human rights conditions and issues of call center counselors revealed by the COVID-19 cluster infections, policy alternatives, and legislative improvements. Discussions by call center workers currently in the field are also planned. To prevent the spread of COVID-19, the number of attendees on-site will be limited, and the forum can be viewed through the Human Rights Commission's YouTube channel.

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