"Video Consultation Available"... Woori Bank Opens Ultra-Compact 'Digital Express Branch'
Interior view of Woori Bank's Digital Express Uidong Branch. Photo by Woori Bank
View original image[Asia Economy Reporter Song Seung-seop] Woori Bank announced on the 28th that it will open a micro-branch called the ‘Digital EXPRESS Branch,’ where transactions can be conducted through video consultations and self-service.
The Digital EXPRESS Branch is an unmanned branch composed of three digital devices: a digital desk, a smart kiosk, and an automated teller machine (ATM). It will be opened at the Munsan, Uidong, and Guil branches, which were closed last December.
Customers can receive product consultations and conduct branch-level transactions through video consultation staff at the digital desk. Using the smart kiosk, customers can perform self-service transactions such as opening new deposits, issuing cards, and various reports. The ATM allows for cash deposits, withdrawals, and transfers.
Although the Digital EXPRESS Branch is a device-based unmanned channel, it will be operated flexibly according to regional characteristics. Through this, the bank plans to improve financial accessibility in areas where branches have been closed. In the case of the Munsan branch, it will operate as a fully unmanned channel due to low customer visits and volume even before closure. The Uidong branch will assign consultation staff only on specific days expected to be busy. Both branches will have temporary guide staff assigned. Considering that there are no commercial banks nearby the Guil branch, a full-service counter will also be temporarily operated.
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A Woori Bank official said, “The newly launched Digital EXPRESS Branch is a micro-channel designed to support financially marginalized groups and allow an adaptation period,” adding, “We will continue to selectively operate in network gap areas to ensure no inconvenience in using financial services and fulfill our corporate social responsibility.”
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