Kakao Pay Securities MTS Access Unavailable for a While in the Morning... "Currently Restored"

[Asia Economy Reporter Lee Myunghwan] KakaoPay Securities' Mobile Trading System (MTS) experienced a temporary access disruption due to network issues on the morning of the 17th, causing inconvenience for users trading stocks.

At around 11:07 AM that day, KakaoPay Securities issued an urgent notice through the KakaoPay app stating, "Currently, access to some services is unstable," and advised users to "use the phone customer center for orders and business processing." They added, "We apologize for the inconvenience caused. We will notify again once normal processing is restored."

The access disruption lasted for about an hour, with MTS access returning to normal around noon. A KakaoPay Securities official explained, "Due to network issues, the service was delayed starting around 10:50 AM that day," adding, "We quickly notified customers through app alerts and the website, and supported order and business processing via the customer center." Regarding compensation for the access delay, they said, "Compensation will be reviewed and provided if customer complaints are received according to regulations."

Meanwhile, since February, KakaoPay Securities has launched an MTS service on the KakaoPay platform that allows investment in domestic stocks, US stocks, and ETFs (Exchange-Traded Funds). Because the MTS is integrated into the KakaoPay platform, it can be used through the 'My Stocks' tab in the KakaoPay app without a separate app. It also includes fun elements such as changing Kakao Friends themes based on profitability. Unlike Toss Securities, which targets mainly people in their 20s and 30s, KakaoPay Securities' MTS targets all age groups and is evaluated as easy to use while containing advanced information.

This content was produced with the assistance of AI translation services.