Samsung Electronics Apologizes Again Over 'GOS Controversy' "Will Listen More to Customer Voices"

Detailed Instructions for Settings After Software Update
Free Repairs Provided if Issues Occur When Applying Performance Priority Option

[Asia Economy Reporter Lim Hye-seon] Samsung Electronics has once again apologized to users regarding the controversy over the Game Optimization Service (GOS) of the Galaxy S22 series.

On the 11th, Samsung Electronics posted an apology on its official user community, Samsung Members, stating, "We sincerely apologize once again for not fully understanding our customers' feelings from the beginning." They added, "Respecting customers' demands regarding GOS, we have removed the initial performance restrictions for high-spec games and improved the use of the central processing unit (CPU) and graphics processing unit (GPU) to their maximum capacity." They also explained, "We added a Game Performance Management mode to further enhance product performance."

Samsung Electronics provided detailed information about the software (SW) update conducted on the afternoon of the 10th. There are two ways to configure the settings. After launching a game, enter the Game Booster settings, then go to Game Booster Settings → Labs → turn on (ON) the Game Performance Management menu. Alternatively, from the Game Launcher, enter Game Booster settings by launching Game Launcher → bottom right options menu → enter Game Booster → Labs → turn on the Game Performance Management menu. Along with this, the block on apps that bypass GOS off (OFF) was also lifted.

Even if issues such as overheating occur when applying the Performance Priority option, free repair services will be provided. Samsung Electronics stated, "The Performance Priority option is a feature provided by us, and if there is an issue with the device and it is within the warranty period, free service can be received."

GOS is a function that automatically activates when an app recognized as a game runs, limiting the performance of the app processor and GPU. Unlike previous models, this function was blocked from being bypassed, which drew criticism from users. Some buyers have filed complaints with the Fair Trade Commission for violations of the Act on Labeling and Advertising, and have also appointed legal representatives to prepare for a class-action lawsuit. Samsung Electronics had previously apologized for the controversy and announced on the 4th that it would resolve the issue through a software update.

Samsung Electronics emphasized, "We will also proceed with software upgrades to improve existing smartphones and tablets as soon as possible," and added, "We will listen more carefully to our customers' valuable voices and do our best to provide the best products and services going forward."

This content was produced with the assistance of AI translation services.