Shinhan Bank Introduces Financial Sector's First 'AI Anomaly Detection ATM'
Expansion to Nationwide ATMs in the Future
[Asia Economy Reporter Yu Je-hoon] Shinhan Bank announced on the 7th that it will introduce the banking industry's first 'Artificial Intelligence (AI) Abnormal Behavior Detection Automated Teller Machine (ATM)' to prevent voice phishing damage.
The AI abnormal behavior detection ATM is a service that detects similar abnormal behaviors derived from analyzing voice phishing data, such as customers making phone calls with their mobile phones or wearing sunglasses and hats during ATM transactions, and provides cautionary messages to customers before the transaction.
To this end, Shinhan Bank conducted AI deep learning for eight months with in-house data experts and external AI companies, learning and analyzing various transaction types. Based on this data, the bank will first introduce the system at branches with many elderly customers and high risks of voice phishing incidents, and plans to expand it to all ATMs nationwide in the future.
In the second half of the year, based on the correlation analysis between abnormal behavior detection data and accounts involved in voice phishing incidents, the bank plans to link the system with the Fraud Detection System (FDS) so that if AI abnormal behavior is detected, transactions can proceed only after additional identity verification.
A Shinhan Bank official stated, "The AI abnormal behavior detection ATM will protect customers from various financial accidents that can occur even during weekends and nights when branches are closed," and added, "We will continue to provide customer-centered financial services."
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Meanwhile, Shinhan Bank built an anti-phishing platform last year and prevented damage to 4,948 people and 64.5 billion KRW through real-time transaction monitoring during weekdays, weekends, and nights, enabling quick responses to suspicious financial transactions throughout the year.
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