On the First Day of Quarantine Pass Implementation, Emergency Server Expansion Due to Access Failures... Some Still Report Outages

Government Plans No Administrative Sanctions if Connection Failures Recur

[Asia Economy Reporter Lee Jung-yoon] On the first day of the implementation of the 'Quarantine Pass,' the government took emergency measures such as server expansion after connection failures occurred. Although the government stated that smooth usage would be possible from the 14th, some vaccine certificate mobile applications (apps) became unresponsive, causing confusion.

The Korea Disease Control and Prevention Agency (KDCA) announced that "emergency server expansion and service optimization work were carried out overnight, and it is expected that the (electronic vaccination certificate) issuance will be smoother."

Additionally, the KDCA advised, "From today, citizens using the Quarantine Pass are encouraged to obtain their initial vaccination certificate in advance at convenient times via platforms like Naver and Kakao, so that smooth usage is possible even during lunch and dinner hours."

To retrieve certification history through COOV (the electronic vaccination certificate app) and Naver or Daum apps, users must first complete an initial authentication process. After authentication, the certificate appears; however, during lunch and dinner times the previous day, many users attempted authentication simultaneously, causing connection failures and preventing the process from completing properly. Furthermore, QR check-ins via Naver and Kakao also became unresponsive.

At a briefing, Son Young-rae, head of the Social Strategy Division at the Central Disaster and Safety Countermeasures Headquarters, explained, "One of the issues yesterday was that many people tried to obtain their initial certificate during lunch and dinner hours, overwhelming the server. If users complete their initial authentication at a convenient time today, usage will be much smoother."

The government announced that if connection failures recur, administrative penalties such as fines will not be applied as they were the previous day.

However, contrary to the authorities' explanation, connection failures occurred again around noon through the Naver app's electronic certification. Regarding this, the KDCA stated, "COOV is operating normally, and no special issues have occurred with private platform companies other than the Naver app." Nevertheless, some users still reported difficulties with authentication via COOV, expressing inconvenience.

This content was produced with the assistance of AI translation services.