Pulmuone Food & Culture Achieves 'Consumer-Centered Management' Certification for the 6th Consecutive Time

On the 3rd, at the '2021 Second Half CCM Evaluation' hosted by the Fair Trade Commission and the Korea Consumer Agency, held at the Shilla Hotel in Jung-gu, Seoul, Lee Woo-bong, CEO of Pulmuone Food & Culture (center), is taking a commemorative photo with Pulmuone Food & Culture employees.

[Asia Economy Reporter Lee Seung-jin] Pulmuone Food & Culture, a lifestyle service company under Pulmuone, announced on the 5th that it has received the Consumer-Centered Management (CCM) certification for the sixth consecutive time in the '2021 Second Half CCM Evaluation.'

The CCM certification is a nationally recognized system that evaluates whether a company organizes all its management activities around consumers and continuously improves them. It is operated by the Korea Consumer Agency and certified by the Fair Trade Commission.

Under the corporate mission of being a ‘LOHAS company that loves people and nature together,’ Pulmuone Food & Culture has been realizing consumer-centered management with the goal of becoming a company that provides customers with enjoyable and happy cultural spaces. Based on this, since first receiving the CCM certification in 2012, the company has passed all biennial re-certification evaluations and has now achieved the CCM certification for six consecutive times. With this certification, it can maintain its status as a consumer-centered management company for two years from 2022 to 2023.

Pulmuone Food & Culture actively reflects the values of consumer-centered management by providing consumers with happy cultural spaces that offer proper food and the value of food culture. In this year’s CCM certification, the company received high evaluations for its efforts in ▲ understanding and spreading enterprise-wide CCM ▲ establishing the digital non-face-to-face customer communication channel ‘My Voice’ ▲ and creating and improving systematic VOC detailed standards to actively generate CCM achievements.

In particular, the CEO’s high interest and commitment to CCM, as well as the establishment and execution of an annual operation plan for company-wide CCM-centered strategy development, were highly praised.

Lee Woo-bong, CEO of Pulmuone Food & Culture, stated, “As a LOHAS company that loves people and nature together, our continuous efforts in customer-centered management activities have made us the first company in the group catering industry to achieve CCM certification for 10 consecutive years. We will strive to strengthen consumer-centered management further with the goal of becoming a company that provides customers with enjoyable and happy cultural spaces and create a company that coexists with consumers.”

This content was produced with the assistance of AI translation services.