Emart24 Advances Fully Unmanned Stores... "Enhanced Security and Convenience"

AI-Based Anomaly Detection
Remote Store Management System Implementation
Adult Verification Enables Tobacco Sales

Emart24 Smart COEX Branch.

[Asia Economy Reporter Lim Chunhan] Emart24 and Shinsegae I&C announced on the 24th that they have enhanced security and convenience through the advancement of core technologies at the fully smart store, Smart COEX Branch.

With the introduction of this additional system, they strengthened physical and informational security expected during consumer use of the fully smart store by enabling ▲detection of abnormal situations such as emergencies, disputes between customers, and property damage ▲sale of cigarettes requiring adult verification ▲establishment of a remote store management system.

Using AI-based computer vision and deep learning smart cameras, the system distinguishes between normal purchase situations and abnormal events such as sudden customer collapse, violence between customers, and property damage. Additionally, the AI recognizes emergency voice commands like "Help me" and "Please help" within the store. When an abnormal situation is detected, the AI voice chatbot initially broadcasts an in-store guidance message, and if the situation persists for 10 seconds, it immediately sends alerts to the store manager and control center. The control center supports the process by reporting to the police or 119 emergency services as needed to ensure prompt on-site action.

An intelligent integrated security platform called "Sparos OneView" was additionally applied for remote store management. It allows comprehensive monitoring of store status such as inventory, out-of-stock items, number of visitors, and sales, as well as all information detected by intelligent IoT sensors including temperature, humidity, fire situations, and counter intrusion, with the capability for remote intervention when necessary.

With the Sparos smart shelf, cigarettes requiring adult verification can be sold even when no staff are present. After customers verify their age through a simple identity verification service (PASS), they open the shelf door, take the product, and close the door, at which point the product and price information are recognized and automatically paid for.

An Emart24 official stated, "Through this technology advancement, customers will be able to shop more safely and conveniently, and store managers’ operational efficiency is expected to improve," adding, "We plan to continue new innovations in stores, products, and services, including fully smart stores."

This content was produced with the assistance of AI translation services.