Hana Bank Holds Consumer Risk Management Committee Meeting

[Asia Economy Reporter Kiho Sung] Hana Bank announced on the 9th that it will take systematic steps toward customer-centric risk management by holding the first Consumer Risk Management Committee in the banking sector and deriving five core tasks for financial consumers.

The Hana Bank Consumer Risk Management Committee is a board-level committee established in July as the first of its kind in the banking sector, based on the judgment that a systematic risk management of customers' assets from the financial consumer's perspective is necessary, moving away from the risk management system that was primarily focused on the financial company's viewpoint.

At this Consumer Risk Management Committee, with the goal of "strengthening trust through customer-centered risk management," five core tasks were selected: ▲establishing a governance system for consumer risk management ▲introducing a risk management system throughout the entire process of product manufacturing, selection, sales, and post-management ▲setting product management standards through selection and concentration ▲establishing a consumer risk management inspection and reporting system ▲building an integrated consumer risk management system.

Through this, Hana Bank plans to implement practical changes to minimize risks at every stage of finance faced by consumers through various activities such as ▲establishing and operating the Consumer Risk Management Committee and Consumer Risk Council ▲setting up and operating an employee advisory group ▲developing consumer risk management indicators ▲establishing inspection guidelines for investment products and manufacturers.

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