Hapcheon-gun Conducts Customized Courtesy Training... Realizing High-Quality Services Felt by Residents

Civil Servant Courtesy Training
[Image source= Hapcheon-gun]

[Asia Economy Yeongnam Reporting Headquarters Reporter Choi Soon-kyung] Hapcheon-gun, Gyeongnam announced on the 8th that it will conduct kindness training for public officials belonging to the county to cultivate a sense of kindness and improve the quality of administrative services.

The kindness training was prepared to listen to the voices of civil petitioners, provide high-quality civil service to respond to diverse administrative demands, and realize kind administration that satisfies the residents.

This training will be conducted by Kim Mi-young, a full-time instructor at the Local Autonomy Human Resources Development Institute, covering ▲ understanding types and characteristics through LCSI (personality type) diagnosis ▲ language, emotions, and conversation patterns by type ▲ coping strategies for dissatisfied customers ▲ effective work methods through case studies ▲ telephone response methods.

Moon Jun-hee, mayor of Hapcheon-gun, said, “A positive mindset of public officials and voluntary practice of kind service through empathy and consideration for residents is the first step to solving civil complaints,” adding, “We will continue to strive to realize high-quality administrative services that residents can feel through kindness training and various other methods.”

Meanwhile, the kindness training will be conducted over four days?7th, 8th, 13th, and 14th?following the social distancing level 3 quarantine rules, with a total of 8 sessions in the morning and afternoon, attended by up to 50 people, one from each department, targeting about 400 public officials in total.

This content was produced with the assistance of AI translation services.