Shinhan Bank Implements Weekend Monitoring to Prevent Voice Phishing Damage

System and Process Advancement Aimed at Establishing a Prevention System by 2022

[Asia Economy Reporter Kwangho Lee] Shinhan Bank announced on the 23rd that it will fully implement 'Voice Phishing Damage Prevention Monitoring' on weekends to prevent voice phishing damage occurring during weekends.

Voice Phishing Damage Prevention Monitoring is a system that prevents voice phishing by monitoring customer transactions in real time using an 'Anti-Phishing Platform' that quickly distinguishes suspicious transactions from normal ones through sophisticated filtering of transaction data such as customer information and suspicious transaction information.

Shinhan Bank plans to hire new employees with banking experience, provide preliminary training, and start weekend monitoring from the end of September.

Since launching a full-scale battle against voice phishing in 2019, Shinhan Bank has actively invested in dedicated personnel and development costs for voice phishing damage prevention, and is striving to build a new voice phishing prevention system incorporating external technology, aiming for completion in 2022.

In particular, it started voice phishing damage prevention night monitoring after business hours last May, and so far, the night monitoring has prevented damage amounting to approximately 3.24 billion KRW involving about 324 people.

A Shinhan Bank official said, "We are digitally transforming the abnormal financial transaction detection work to protect customer assets and are promoting the construction of a new platform," adding, "We will do our best to become a safer bank where customers can trust and entrust their assets by utilizing the voice phishing prevention system to be introduced in the future."

This content was produced with the assistance of AI translation services.