Jin Ok-dong, Bank President, "Successful Digital Transformation Possible Only by Balancing Through Empathy"

Shinhan Bank Holds 'Second Half Management Strategy Meeting'
Prerequisite for Balance is Employees' 'Sympathy'
'Visible Radio' Conducted for Free Communication

Jin Ok-dong, President of Shinhan Bank, is explaining organizational metacognition during the '2021 Second Half Management Strategy Meeting,' held through the digital in-house broadcast of the company's virtual studio.

[Asia Economy Reporter Kwangho Lee] Shinhan Bank announced on the 18th that it held the '2021 Second Half Management Strategy Meeting' in an ontact format using digital in-house broadcasting, with the participation of about 3,000 people including Bank President Jin Ok-dong, executives, headquarters heads, and department heads.

This management strategy meeting was held under the theme of 'The Future of Customers and Shinhan Connected by Empathy,' allowing not only department heads but also employees of various ranks, including the MZ generation, to participate through channels such as in-house broadcasting and YouTube live broadcasts to empathize with future strategies.

In the morning empathy session, an external lecturer was invited to give a lecture on empathy management and metacognition, and through an empathy discussion held with representative employees by rank from branches and practical workers at the head office, the direction of empathy within the organization was presented, and time was spent empathizing with the need for communication and connection.

In the afternoon resonance session, the major strategies and visions for the second half of the year by each business group and the CEO's management policies were shared, followed by a free discussion time among department heads at the business group and regional headquarters levels on 'business promotion plans that require employee empathy' and 'second half sales promotion plans considering customer needs.'

During the CEO's time that day, President Jin said, "The start of empathy begins with metacognition and self-objectification. If members empathize with the direction the organization pursues, better value can be created. Our unchanging mission is customer-centricity, and customer-centricity starts with empathizing with customers' needs and situations."

He continued, "The path to becoming a digital company may feel long, but empathy can accelerate the timeline," emphasizing, "Successful digital transformation is possible only when the moonshot organization, which has a strong innovative nature, and the franchise organization responsible for existing tasks each fulfill their roles while balancing through empathy."

President Jin concluded, "When an atmosphere of empathy is established within our organization based on clear self-awareness using metacognition, empathy for customers and society can spread further," expressing, "I support the vigorous steps in the second half of the year, continuing challenges through empathy and communication."

Meanwhile, the comprehensive performance evaluation meeting for the first half of the year, held in the afternoon, was conducted in a 'visible radio' format with real-time broadcasting from the studio and communication via phone and video connections to create a free atmosphere. It was an occasion to commend and encourage employees who worked hard during the difficult COVID-19 situation in the first half of the year.

This content was produced with the assistance of AI translation services.