Telemarketer Who Swore at Customer Saying "I'll Tear XX Apart"... SKT States "Not Our Employee"

Official statement from SK Telecom. Photo by SK Telecom Facebook capture

[Asia Economy Reporter Kim Choyoung] SK Telecom has issued an apology regarding the controversy caused by a man claiming to be an SK Telecom telemarketer who verbally abused a customer with severe profanity and offensive language.

On the 30th of last month, a post titled "This is a call recording from SK Telecom XXX, please listen" was uploaded to an online community.

The author stated, "This is a story about a daycare teacher I know. The teacher received a call during a busy time and thought it was probably an advertisement, so she hung up immediately on the first call," and added, "However, the telemarketer called again and used offensive language," releasing the recording file.

In the recording released by the author, the customer said, "Oh, sorry. I'm busy right now." The telemarketer then snapped, "I'm calling because you use (SKT), so why do you keep trying to hang up?"

The customer replied, "No, I’m saying I don’t need that information right now. Sorry."

However, the telemarketer responded angrily, "I said I’m calling because you use it, what do you mean it’s not information?" and "You’re using SKT now, right?"

When the confused customer asked, "So why?" the telemarketer unleashed profanity and offensive language, saying, "Ah XX XXX doesn’t exist. X-like X is going to tear XX apart."

The author asked, "The teacher called SK customer service but was told she couldn’t be connected to that person and the call was ended. Is reporting to the police the only answer?" and "If anyone has a good idea to really give them a hard time, please let me know."

As the issue spread across various online communities and sparked controversy, the telecommunications company stated, "It has been confirmed that the telemarketer is unrelated to our company, and strict measures will be taken."

An SKT representative explained, "After reviewing the controversial call recording, it was found that the telemarketing protocol of SK Telecom’s customer center or related marketing companies was not followed at all, and it is presumed to be a deviant act by a marketing-related company or individual unrelated to SKT."

They added, "We are currently verifying the caller’s identity, and the caller information from the original site indicates a number unrelated to the company. We do not conduct outbound customer consultations using personal mobile phone numbers. If the caller is identified, strict countermeasures will be implemented."

This content was produced with the assistance of AI translation services.