Shinhan Bank, Complete Digitalization of Operations... Saves 200 Million Sheets of Paper This Year

Promoting Zero Paper Culture Expansion... Conducting Practice Campaign

[Asia Economy Reporter Kwangho Lee] Shinhan Bank is promoting the spread of a zero-paper culture both internally and externally through campaigns involving all employees to internalize ESG (Environmental, Social, and Governance) practices.

On the 17th, Shinhan Bank announced plans to lead ESG through the 'full digitalization' of banking operations and various zero-paper practice campaigns involving customers and employees.

At the headquarters departments, all work areas generating paper documents are being analyzed to promote the digitalization of work processes. To this end, 29 zero-paper tasks across 12 departments are being identified and implemented, including ▲digitalization of customer-submitted documents through electronic document wallets ▲digitalization of customer-issued documents via Shinhan SOL ▲development of a digital drawer to view and approve internal documents without paper printing.

In the sales field, digital processes for zero-paper are actively utilized to eliminate printing of customer-prepared and submitted documents and internal approval documents, and to promote non-passbook transactions that allow deposit payments without a passbook.

Since 2019, Shinhan Bank has made efforts toward zero-paper, such as recognizing substitute volunteer hours based on usage frequency for employees using tumblers instead of paper cups through the exemplary campaign, and conducting the 27th Environmental Photo Contest last year as a zero-paper contest with photo submissions via social networking services (SNS) and expert judging without printing physical copies.

Additionally, in March, the bank launched the "Namu Passbook (I am a No Passbook)" campaign to eliminate paper passbook issuance, newly opening about 800 accounts daily with Namu Passbooks. On Earth Day, through the "THIN Campaign," all employees practice plastic-free habits and use mugs and tumblers. The in-house cafeteria also operates a no food waste week and offers vegan menu options.

A Shinhan Bank official stated, "We plan to reduce paper usage by about 200 million sheets this year through zero-paper practices," adding, "Through this campaign, we will create a new way of working unique to Shinhan Bank that leads ESG practices."

This content was produced with the assistance of AI translation services.