DGB Daegu Bank Launches Customer Consultation AI Chatbot 'Andy' Service

Im Seong-hoon, President of Daegu Bank

[Asia Economy Reporter Kim Hyo-jin] DGB Daegu Bank announced on the 8th that it has completed the development of the customer consultation chatbot service ‘ND’ and will launch the service to enhance consumer convenience in the digital financial changes of the untact era.

A DGB Daegu Bank official stated, “By building an artificial intelligence (AI)-based customer consultation chatbot, simple questions can be answered by the chatbot, allowing part of the call center consultation work to be replaced and existing personnel to be assigned to specialized consultations,” adding, “It is expected that the introduction of the chatbot will significantly reduce costs related to 24/7 customer response and customer waiting times.”

ND was designed to accurately recognize customer question intent by training approximately 10,000 questions and answers analyzed from customer consultation history data and the internal knowledge management system using machine learning algorithms to improve the accuracy of knowledge quality.

Additionally, it enhanced customer convenience by incorporating an AI technology-based easy and simple chat consultation service and a ‘conversational banking’ service capable of handling major financial transactions such as account transfers, savings and deposit subscriptions, and foreign currency exchange.

Furthermore, it proactively responded to the upcoming MyData service by providing a ‘My Asset function’ that notifies individual customers of savings and deposit maturity dates, loan interest payment dates, credit card payment dates, and allows them to view all financial asset information at a glance.

Along with this, when customers ask questions about specific products or services, related information that they may additionally be curious about is provided, and if necessary, the ‘banking menu shortcut function’ is offered so that the desired financial transaction or service can be performed immediately with the answer, which the company expects will improve customer service satisfaction.

This content was produced with the assistance of AI translation services.