Bucheon-si Customer Service Call Center Selected as 'Excellent Call Center' for 12 Consecutive Years

[Asia Economy Reporter Park Hyesook] The Bucheon City Customer Service Call Center in Gyeonggi Province has been selected as an 'Excellent Call Center in Korea' for 12 consecutive years in the call center category of the '2021 Korea Industry Service Quality Index' organized by the Korea Management Association Consulting (KMAC).

According to Bucheon City on the 26th, this survey was conducted 100 times per call center for 276 companies and institutions across 48 industries. Professional monitoring agents made direct calls to the call centers from the customer's perspective, distributed by time and day of the week, to evaluate them.

The Bucheon City Customer Service Call Center carries out systematic call analysis and counselor capacity-building training to provide better administrative services to citizens.

In addition, through daily kindness training and periodic self-tests, they have worked hard to standardize capacity building, raising citizen satisfaction to 93% in 2021.

In particular, this excellent call center selection was highly evaluated for improving consultation quality by providing kind, prompt, and accurate guidance despite difficult conditions such as COVID-19. It was the only call center in Gyeonggi Province's cities and counties to be selected as excellent.

The Bucheon City Customer Service Call Center (032-320-3000) was the first call center opened by a local government nationwide in 2006. Currently, 48 counselors handle an average of 4,185 consultations daily across all areas of city administration.

This content was produced with the assistance of AI translation services.