LG ThinQ App Obtains AI Quality Certification in Service Sector... Industry First

The LG ThinQ app analyzes water purifier usage history and informs customers who use cold water frequently at night that drinking lukewarm water instead of cold water before going to bed can be beneficial.
[Photo by LG Electronics]

[Asia Economy Reporter Kim Heung-soon] LG Electronics announced on the 25th that its LG ThinQ app's 'Care Service' and 'Optimal Usage Guide' features recently received AI+ certification from the Korea Standards Association. AI+ certification is the only artificial intelligence (AI) quality certification in Korea. The Korea Standards Association grants AI+ certification to products and services applying AI technology, verifying quality aspects such as reliability and safety based on international standards for software quality and quality management systems.

This is the first time a service in the home appliance industry has received this certification. LG Electronics has obtained AI+ certification for a total of 14 products and services?the most in the industry?including the Whisen Multi V system air conditioner, which was the first in the domestic system air conditioner sector to receive this certification, as well as ▲home stand air conditioners ▲wall-mounted air conditioners ▲robot vacuum cleaners ▲top-freezer refrigerators ▲smart ice water purifier refrigerators ▲drum washing machines ▲dryers ▲WashTower ▲tub-type washing machines ▲microwave ovens, and the LG ThinQ app services.

The LG ThinQ app's Care Service provides customized smart life content to customers based on their product usage patterns and environmental information such as fine dust levels. For example, it analyzes the time periods during the day when indoor fine dust concentrations were high and suggests turning on the air purifier during those times, linking directly to the air purifier reservation menu. It also analyzes water purifier usage history and informs customers who use a lot of cold water at night that drinking lukewarm water before bedtime is more beneficial than cold water.

The LG ThinQ app's Optimal Usage Guide uses big data technology to analyze the operating status of products and helps customers maintain their products in optimal condition from installation through use and management. For instance, it notifies customers in advance when it is time to clean the air purifier’s dust sensor or provides guidance on appropriate detergent usage if too much detergent is being used. If an abnormal temperature is detected inside the refrigerator, it also informs customers so they can easily schedule a service visit.

Hwang Jong-ha, Executive Director of LG Electronics H&A Smart Home Care Business Division, explained, "Through the LG ThinQ app service, which is the only one in the industry to receive AI quality certification, and products applying advanced AI technology, we are providing customers with new lifestyles and differentiated convenience."

This content was produced with the assistance of AI translation services.