Gwangjin-gu, Non-Face-to-Face Video Consultation Service for Real Estate and Land Registry Civil Complaints

Along with this, minimize district residents' visits to the district office through the 'One-Visit System for Land Subdivision and Merger Cadastral Complaints'... Processing Results Notified via Mobile

[Asia Economy Reporter Park Jong-il] Gwangjin-gu (District Mayor Kim Seon-gap) has taken steps to improve civil service convenience for residents who need to handle complex real estate and cadastral civil complaints even amid the COVID-19 situation.

Recently, interest and consultation demand regarding real estate among residents have been increasing, but telephone consultations made it difficult to check cadastral maps or drawings, causing inconvenience in providing accurate consultations.

Accordingly, starting this month, the district will introduce a ‘non-face-to-face video consultation service’ using a video conferencing platform, allowing residents and staff to communicate via video.

Residents wishing to have a video consultation can first contact the Real Estate Information Division and then access the provided link, enabling one-step installation and connection to the video conferencing platform.

The district plans to expand the service by connecting experts in related fields such as appraisers, cadastral surveyors, and licensed real estate agents to provide professional consultations in the future.

Along with this, the district will implement a ‘one-visit system for cadastral civil complaints and mobile notification service’ to minimize residents’ visits to the district office when handling cadastral complaints such as land division and consolidation, and to conveniently provide processing results.

Previously, in cases of land division, residents had to visit the district office an average of three or more times: first when applying for a survey, then when receiving survey result documents, and again when submitting the application with the required documents.

With the implementation of the one-visit system for cadastral civil complaints, residents can complete everything from surveying to civil complaint application in one visit, and the processing results, which were previously notified by mail, will now be immediately sent via mobile, reducing the time required for civil complaint processing.

District Mayor Kim Seon-gap said, “We have introduced a proactive civil service to allow residents to safely handle real estate civil complaints even during the COVID-19 situation,” and added, “We will continue to prepare various policies that residents can feel and benefit from.”

This content was produced with the assistance of AI translation services.