Shinhan Life Insurance Registers Patent for Mobile Insurance Contract Document 'Viewer Function'

Improve Readability and Activate the 'Back' Button

[Asia Economy Reporter Ki Ha-young] Shinhan Life Insurance announced on the 30th that it has registered a patent for mobile insurance contract document web viewer screen control technology to enhance customer convenience.

The main features of this patent include a function that improves readability of the viewer menu area according to the customer's usage pattern and a technology that allows returning to the previous page via the 'Back' button.

For example, it refers to a method that automatically hides the menu area while the user scrolls by touching the mobile insurance terms viewer screen, and a function that enables easy return to the previous table of contents page after moving through links by using the 'Back' button.

Mobile insurance contract documents (insurance policies, insurance terms, application documents) are sent via Kakao AlimTalk or text messages upon insurance subscription and can also be checked immediately without installing separate programs on Shinhan Life's Smart Window web and application (app).

Shinhan Life Insurance started sending insurance contract documents, which were previously provided on paper and CDs, to smartphones through an employee idea contest in 2018. Through this, it replaced approximately 680,000 documents online by last year, establishing an ESG (Environmental, Social, and Governance)-based eco-friendly work process system.

A Shinhan Life Insurance official said, "This patent is a technology needed in all fields including insurance companies, developed to meet customer expectations, and we have acquired intellectual property rights." He added, "We will continue to maximize convenience and usability to take the lead in consumer protection, such as preventing omissions in contract document delivery."

This content was produced with the assistance of AI translation services.