Lotte Hi-Mart Launches A/S Pickup Service

Lotte Hi-Mart has launched the 'A/S Visit Pickup' service.

[Asia Economy Reporter Lim Chunhan] Lotte Hi-Mart announced on the 18th that it will launch the 'A/S Visit Pickup' service.

The A/S Visit Pickup service is a service where a CS Master, a delivery and installation specialist from Lotte Hi-Mart, visits the consumer's home to collect malfunctioning small home appliances and delivers them back to the home after repairs are completed. This allows customers to receive after-sales service safely and conveniently without having to bring the items to a store or send them by courier.

To use the service, customers can apply by contacting the Lotte Hi-Mart call center or by phone at one of the more than 440 Lotte Hi-Mart stores nationwide. The CS Master will visit to collect the item on the customer's preferred date and deliver it to the Lotte Hi-Mart service center. After repairs are completed, the CS Master will deliver the appliance back to the customer's home. The A/S Visit Pickup service is available for small home appliances such as rice cookers, vacuum cleaners, shavers, irons, and humidifiers.

A Lotte Hi-Mart representative said, "Using the A/S Visit Pickup service is convenient because customers do not need to visit the store or the manufacturer's service center in person to request service," and added, "We will continue to strive to enhance customer services such as A/S, delivery, and installation for customer convenience."

This content was produced with the assistance of AI translation services.