Yeosu City Accepted 71% of Citizen Ombudsman Recommendations Last Year... Result of Proactive Administration

58 Complaints Received Last Year... Acceptance Rate of Administrative Recommendations Increased by 5% Compared to Previous Year

[Asia Economy Honam Reporting Headquarters Reporter Lee Hyung-kwon] Yeosu City announced on the 4th that it accepted 5 out of 7 complaints recommended for correction by the Citizen Ombudsman last year, recording an acceptance rate of 71%.

A city official stated, "The 5% increase in the acceptance rate of the Citizen Ombudsman's correction recommendations compared to the previous year is the result of proactive administration."

Looking at the operation status of the Citizen Ombudsman disclosed on the city hall website on the 26th of last month, Yeosu City's Citizen Ombudsman received 58 grievance complaints over the past year.

By sector, the road and traffic field had the most complaints with 19 cases, followed by urban architecture with 12 cases, general administration with 11 cases, environmental welfare with 11 cases, and water supply and sewage with 5 cases.

Among these, 25 cases were directly investigated, 4 cases were transferred, 1 case was withdrawn, and 28 cases were completed through consultation.

In the case of direct investigations, 7 out of 25 cases were recommended for correction, of which 5 were accepted, and 2 were rejected due to reasons related to disposition authority and legal interpretation.

Yeosu City Citizen Ombudsman Lim Chae-sung said, "I will observe, think, and act from the citizens' perspective with the mindset of ensuring that not a single citizen feels unfairly treated," adding, "We look forward to visits and contacts from many citizens who need assistance."

The Citizen Ombudsman is a system that investigates and handles grievance complaints fairly and objectively from the standpoint of a third party, not the involved party.

Yeosu City has been operating the Citizen Ombudsman since August 1, 2017, to promote transparent administration and enhance citizens' rights.

This content was produced with the assistance of AI translation services.