Gwangju Buk-gu to Introduce 'KakaoTalk Civil Complaint Chatbot' Service from the 1st

[Asia Economy Honam Reporting Headquarters Reporter Kim Yukbong] Buk-gu, Gwangju Metropolitan City (District Mayor Moon In) announced on the 31st that starting from the 1st of next month, it will operate the first-ever AI counselor 'KakaoTalk Civil Complaint Chatbot' in the Gwangju autonomous districts, providing 24-hour responses to district administration inquiries.

The newly introduced civil complaint chatbot service is linked with the existing KakaoTalk channel 'Gwangju Buk-gu Office,' offering various policies and lifestyle information, as well as answers to district administration inquiries, which is expected to greatly enhance resident convenience.

In fact, Buk-gu built the chatbot based on questions residents asked through the district homepage and phone calls, and improved the answer matching rate through AI learning support.

Additionally, answers combining images and text are displayed by major categories to improve intuitiveness and readability.

To use the service, search for 'Gwangju Buk-gu Office' in the KakaoTalk search bar, add the channel, then enter questions at the bottom of the chat window or select menus provided in the chat window to receive information on administration, transportation, taxes, welfare, and more.

District Mayor Moon In said, “The KakaoTalk chatbot service will provide necessary information about district administration to anyone at any time,” adding, “We will continue to develop it by consistently training it with residents’ queries to provide more accurate information in the future.”

This content was produced with the assistance of AI translation services.