Seoul Metropolitan Council Receives Most Complaints in Redevelopment and Reconstruction... Autonomous Districts Ranked Seocho-gu, Gangdong-gu, Gangbuk-gu

Seoul Metropolitan Council Received and Processed a Total of 806 Civil Complaints in 2020, About 1.7 Times Increase Compared to 2019... Chairman Kim In-ho: "Civil Complaint Analysis Results Are Key Legislative Data Reflecting Citizens' Lively Demands and Expectations" "We Will Become a Council That Eases Citizens' Difficulties by Improving Everyday Inconveniences from the Citizens' Perspective" Emphasized

[Asia Economy Reporter Park Jong-il] The Seoul Metropolitan Council (Chairman Kim In-ho) analyzed the civil complaints received and processed by the Seoul Metropolitan Council throughout 2020 and announced the results.

The analysis of civil complaints is utilized for system improvement, prevention of complaint recurrence, and support for legislative activities.

As a result of efforts to resolve citizen inconveniences, a total of 806 complaints were received and processed in 2020, an increase of 339 cases, approximately 1.7 times more than the 467 cases in 2019.

Citizen opinions submitted to the council across various fields are continuously increasing, which is analyzed as reflecting citizens' active participation awareness in city policies as well as heightened expectations toward the council.

Looking at the complaints by standing committee fields, complaints related to redevelopment and reconstruction in the ‘Urban Planning’ field were the most numerous at 153 cases (19.0%), followed by ‘Environment and Water Resources’ with 142 cases (17.6%), and ‘Education’ with 108 cases (13.4%).

In 2019, complaints were received in the order of Urban Planning (18.6%), Transportation (14.8%), and Environment and Water Resources (10.5%).

Among the 806 complaints received, the Seoul Metropolitan Council directly handled 260 cases, an increase of 181 cases (about 3.3 times) compared to 79 cases in 2019. The 546 complaints that were difficult for the council to handle alone were forwarded to relevant agencies (Seoul City, autonomous districts, and central government, etc.), and efforts were made to actively lead cooperation by monitoring the final processing results.

In particular, to broadly collect citizen opinions for resolving grievances, the council focused on field-centered complaint handling activities, conducting 66 field investigations and 36 joint complaint meetings with related agencies.

Examining the complaint occurrence by autonomous districts, ‘Seocho-gu’ received the most complaints with 96 cases (11.9%), followed by ‘Gangdong-gu’ with 90 cases (11.2%), and ‘Gangbuk-gu’ with 74 cases (9.2%).

Council members and the Seoul Metropolitan Council Secretariat cooperated to prioritize citizen convenience and safety enhancement throughout 2020, leading efforts to protect citizen rights. Major complaint resolution cases are as follows.

(Culture and Sports) Introduction of the Seoul City public service reservation system at ○○○ sports facilities to prevent monopolization of reservations by specific individuals and improve convenience for local residents

(Welfare) Installation of convenience facilities for the disabled in the ○○ building to enhance mobility for the mobility-impaired

(Urban Safety) Installation of a vertical elevator on the slope in ○○dong, ○○gu to improve pedestrian environment for citizens

(Environment) Investigation of causes and implementation of countermeasures for odor generation in ○○ to resolve resident discomfort caused by smell

Chairman Kim In-ho stated, “The Seoul Metropolitan Council’s civil complaint analysis data contains vivid demands and expectations of citizens and is essential reference material for all Seoul council members for efficient legislative activities. We will carefully review the raised complaints and improve daily inconveniences one by one from the citizens’ perspective, becoming a Seoul Metropolitan Council that alleviates citizens’ difficulties.”

This content was produced with the assistance of AI translation services.