Gwangju Buk-gu, Awarded 'Best Institution' in Comprehensive Civil Service Evaluation

[Asia Economy Honam Reporting Headquarters Reporter Kim Yukbong] Buk-gu, Gwangju Metropolitan City (Mayor Moon In) announced on the 14th that it was selected as the best institution in the '2020 Comprehensive Evaluation of Civil Complaint Services' jointly hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The Comprehensive Evaluation of Civil Complaint Services is a system that evaluates the level of civil complaint services directly experienced by the public.

This year, 304 administrative agencies nationwide, including central administrative agencies, metropolitan and provincial offices of education, and metropolitan and basic local governments, were evaluated on 18 indicators across 5 categories: civil complaint administration strategy and system, operation of civil complaint systems, handling of civil complaints through the National Sinmungo, handling of grievance complaints, and civil complaint satisfaction. Based on the overall score, agencies were divided into 5 grades (A to E).

Buk-gu ranked in the top 10% among 226 basic local governments nationwide and received the highest grade, 'A', gaining nationwide recognition for its level of civil complaint services.

In particular, since the 7th local government term, Buk-gu received high marks for continuously communicating with residents by operating policies such as the Open Mayor's Office and the Day for Visiting Livelihood Sites.

Additionally, Buk-gu was the first autonomous district in Gwangju to establish a Residents' Grievance Handling Committee, contributing to the activation of the ombudsman system by improving illegal and unfair administrative systems and resolving residents' grievance complaints, which also led to high evaluations.

Mayor Moon In of Buk-gu said, “We will continue efforts to improve the level of administrative services and carry out resident- and field-centered communication administration that listens attentively to the voices of residents.”

This content was produced with the assistance of AI translation services.