"Reducing Waiting Time" KB Kookmin Bank Launches Pre-Writing Service

Reducing Service Processing Time Through Pre-Submission of Applications by Waiting Customers
Enhancing Customer Perceived Waiting Time and Work Convenience

[Asia Economy Reporter Park Sun-mi] KB Kookmin Bank announced on the 4th that it has launched the 'KB Pre-Writing Service' to reduce customers' perceived waiting time and enhance work convenience.

This service allows customers visiting KB Kookmin Bank branches to pre-fill the information of the tasks they want to process during their waiting time using tablet PCs installed in the lobby. After filling out the information, when their number is called, the pre-filled details are automatically reflected at the digital counter, enabling faster processing.

The service covers a total of nine areas frequently handled at the counter: ▲deposit ▲withdrawal ▲currency exchange ▲passbook reissuance ▲password change ▲transaction history inquiry ▲automatic transfer registration and cancellation ▲issuance of balance and debt certificates ▲overseas remittance. It is being piloted at 25 branches, including 10 branches in the Seoul area, with plans to add 175 more branches in early January next year and expand gradually.

In particular, the screen layout and design are made easy to use even for elderly customers unfamiliar with digital devices, improving convenience for customers of various age groups.

A KB Kookmin Bank official stated, “This service has reduced customers' waiting time and improved employees' work convenience,” adding, “We will continue to improve the service so that customers can use more convenient financial services in the future.”

This content was produced with the assistance of AI translation services.