Gwangju Seo-gu Conducts 'All Staff Courtesy Training'
[Asia Economy Honam Reporting Headquarters Reporter Yoon Jamin] Seo-gu, Gwangju Metropolitan City (Mayor Seo Daeseok) announced on the 23rd that it conducted a ‘Customer Service Training for All Employees’ on the 20th to create a friendly city in Seo-gu that satisfies civil complaints.
This customer service training aimed to enhance the image of the district office by learning considerate communication methods, reduce interpersonal stress, and improve individual work performance.
Instructor Choi Eunhwa engaged employees with an easy and enjoyable program covering greeting etiquette that opens the heart, approaches to active listening, and creating a friendly image through communication and empathy.
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A Seo-gu official stated, “We will do our best to improve civil complaint satisfaction by redefining the customer service mindset, providing services that impress residents, and fostering mutual communication.”
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