‘Voice Robots Extending to Care Call Services’ ... Gyeongnam Province Managing Self-Quarantined Individuals

AI Analyzes Consultation Results After Health Status Check, Reducing Workload of Dedicated Public Officials

[Asia Economy Yeongnam Reporting Headquarters Reporter Kang Sharon] Gyeongsangnam-do signed an agreement with SK Telecom Co., Ltd. on the 19th to extend the 'Self-Quarantine AI Care Call Service,' which is set to expire, until May 19 next year.

Recently, with the sporadic occurrence of confirmed cases of the novel coronavirus infection (COVID-19) in Gyeongnam, the number of self-quarantined individuals has surged, making the management of self-quarantined persons even more important.

The 'AI Care Call Service' is a system where an artificial intelligence (AI) voice robot calls self-quarantined individuals at least once a day to check their health status such as fever and respiratory symptoms, then analyzes the consultation results, helping to reduce the workload of public officials dedicated to managing self-quarantined individuals.

Additionally, if symptoms develop during self-quarantine, rapid status assessment through the AI Care Call enables significant contribution to the detection of confirmed cases.

In particular, management has been difficult when self-quarantined individuals were foreigners, but since the English version feature was added on the 13th, foreign self-quarantined individuals can now be effectively managed.

Shin Dae-ho, head of the Provincial Disaster Safety and Construction Headquarters, said, "With the recent surge in self-quarantined individuals, managing them is more important than anything else," and added, "Through this agreement, we will reduce the workload of dedicated public officials and manage self-quarantined individuals more efficiently."

Meanwhile, the 'Self-Quarantine AI Care Call Service,' which started on May 25, has recorded a cumulative total of 70,988 calls to date.

This content was produced with the assistance of AI translation services.