Transparent Masks and Consideration Counters... Warm Reception at Andong-si Comprehensive Civil Service Office 'Well Received'

[Asia Economy Yeongnam Reporting Headquarters, Reporter Park Dong-wook] At the Comprehensive Civil Service Office in Andong-si, Gyeongbuk, various warm response measures considering socially vulnerable groups are being implemented, receiving positive feedback from visitors.

According to Andong-si on the 18th, the staff in charge of the counters at the Comprehensive Civil Service Office wear transparent masks called lip-view masks to facilitate smooth communication with civil petitioners. These masks were devised by speech therapists by combining health masks and hygienic transparent masks, allowing the lip shapes to be visible.

With mask-wearing becoming common due to the COVID-19 pandemic, the general masks do not show lip movements, leading to difficulties in understanding conversations for the hearing impaired, people with hearing disabilities, and many elderly visitors to the civil service office. This measure was taken based on that judgment.

Additionally, a social consideration counter has been newly established within the Comprehensive Civil Service Office to prioritize services for pregnant women, people with disabilities, and the elderly. The consideration counter is equipped with Braille books, magnifying glasses, hand lenses, and foreigner civil petition guides to enhance accessibility to administrative services.

Shim Jeong-gyu, head of the Comprehensive Civil Service Office, emphasized, "We will develop various policies so that socially vulnerable groups, including the hearing impaired, pregnant women, the elderly, and people with disabilities, can easily process civil petitions."

This content was produced with the assistance of AI translation services.