[Asia Economy Reporter Park So-yeon] POSCO Pohang Steelworks has enhanced customer satisfaction by introducing a condensation occurrence forecast system.


According to POSCO Pohang Steelworks on the 8th, when the ambient temperature drops and condensation forms, water droplets can cause rust and stains on steel products, leading to quality defects.


The Production Technology Department at Pohang Steelworks recently implemented a condensation occurrence forecast system that detects the product storage environment in real time and calculates the probability of condensation.


The condensation occurrence forecast system calculates the probability of condensation every 30 minutes.


If the probability rises above 80%, heated air is supplied through the lower steam generator to raise the indoor temperature, and the upper air circulation fan is activated.


This system reduces temperature variations inside the warehouse, preventing condensation.


Additionally, if the probability of condensation is high and immediate response is required, the company sends real-time alert messages to customers and partner companies.


By responding quickly together with customers and partners, quality defects and production disruptions caused by condensation can be minimized.


Pohang Steelworks stated that after introducing the condensation occurrence forecast system, the condensation rate has decreased to one-third of the previous level.


As defects due to condensation have decreased, customer complaints related to condensation have dropped to zero.


Workers have also expressed satisfaction as the inconvenience of wiping off moisture has been reduced.



Hyun Dong-geun, head of the Production Technology Department at Pohang Steelworks, said, "We will continue to actively utilize smart technology to deliver high-quality products and enhance customer satisfaction."


This content was produced with the assistance of AI translation services.

© The Asia Business Daily(www.asiae.co.kr). All rights reserved.

Today’s Briefing