Hanwha Insurance Launches Consumer Evaluation Panel Including Housewives and University Students

Hanwha General Insurance announced on the 23rd that the 15th Consumer Evaluation Group was launched at its Yeouido headquarters in Seoul.

[Asia Economy Reporter Oh Hyung-gil] Hanwha General Insurance announced on the 23rd that the 15th Consumer Evaluation Group was launched at its Yeouido headquarters in Seoul.

The Consumer Evaluation Group, composed of university students and housewives in their 30s and 40s, will evaluate the company's non-face-to-face products and services from the customer's perspective until December and propose various ideas.

Since launching the first group in 2013, Hanwha General Insurance has appointed passionate and capable housewives as Customer Value Creation Committee members, applying customer perspective suggestions both online and offline to strengthen customer-centric services.

A Hanwha General Insurance official said, "Non-face-to-face services are being introduced across the insurance and overall industrial sectors, and customer demand is steadily increasing. In addition to housewives, we have appointed university student evaluators familiar with web and mobile environments to focus on improving the quality of online customer services."

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